Customer Service for the 21st Century

This programme will focus on how customer care personnel can inspire customer loyalty by improving on their communication and interpersonal skills, which will in turn build confidence and shape their ability to assert themselves, be empathetic, and control the outcome of conversations, negotiations and confrontations during the discharge of their duties.

At Spi:k Rait Saund Rait, we believe that customer satisfaction means much more than politeness to a customer.

We believe that it ultimately reflects the essence of the organization.

Discounts are available for groups of 10 participants and above.

Call for quotation.